Should You Offer Same-Day Courier Services for Your Customers?

When consumers place orders, they want to receive their products as quickly as possible. If they can get their products the same day, they prefer it. Depending on the location of your business, there is a chance that you have the golden opportunity to offer same-day delivery service to your customers. If this is something that you are interested in learning about, keep reading.

Delivering vs. Shipping Items the Same Day

After reading the sub-title above, you may be a bit confused. You may think that delivering and shipping items the same that they have been purchased by a customer are the same. However, they are not. There is a difference—a big one, in fact, especially in the eyes of your customers!

When it comes to shipping orders out on the same day that they have been purchased, this means that you will ship out items that have been properly prepared from your business or warehouse. These items will go into transit via USPS, UPS, FedEx, etc. However, there is no guarantee that the items will get to your customer the same day, the next day, or even the day after that.

However, when it comes to delivering orders the same that they have been purchased, this means that you will hire a service to physically deliver the items to the customer-provided address. Same-day delivery is guaranteed.

Why Should Your Business Offer Same-Day Delivery?

Believe it or not, same-day delivery options are changing the way people choose to shop online. Nearly 65 percent of Millennials are more likely to buy from a business that offers same-day delivery service. More often than not, you can probably expect customers to pay more money for this type of service as well, especially during the holiday season when tensions are running high. Speaking of, those who choose to procrastinate and do some last-minute shopping are almost 80 percent more likely to make purchases from businesses that offer same-day delivery services.

Things to Take Into Consideration

Before you simply just on the bandwagon of same-day delivery services, you should take into consideration the fact that your entire operation will change. With that being said, you need to assess whether your business can handle offering this type of service and whether it will be worth it.

You first need to assess the demand for offering this type of service. Conduct some surveys and get on social media. Find out if your customers want this service offered. You also need to perform an audit of your existing supply chain. Are there ways that you can make improvements? The same is true for your warehouse. Your warehouse will need to be fully stocked with items that you will be offering for same-day delivery, and these orders will need to be processed very quickly. So, see if there are any ways that you can improve efficiency in the warehouse. 

Locate a Reputable Same-Day Delivery Service

If you decide you are ready to take on all that is involved in offering same-day delivery services to your customers, you need to research companies that offer this service in your local area. A same-day courier service ​may also be able to assist you with any questions that you may have about getting started.